Ryan S. Garland
1020 Yates Way
#202
San Mateo, CA 94403
Phone: 650-200-5915

ryan.garland@savvis.net

OBJECTIVE

  To further my career in a challenging position in the computer
  networking industry with an organization seeking a highly motivated 
  individual.

SUMMARY OF QUALIFICATIONS

  Solid understanding of networking applications and configurations of DNS, 
  ISDN, TCP/IP.
  Excellent technical support skills, both one-on-one and by phone.
  Experience with Cisco IOS, Catalyst Switches, Foundry OS, BigIron switches
  Operating Systems:  Solaris, FreeBSD, Linux, Windows95/98/NT/2000
  Applications:  BIND/DNS 4.X, NFS, Netscape Commerce Server, Access, Pagemaker
                 Microsoft Excel/Word, Siebel Ticketing System
  Networking:  TCP/IP, PPP, RIP, IGRP
  Languages:  Java (some experience in college)
  Personal Skills:  Training, Technical Support, Communication Skills, Problem
                    Solving

EDUCATION

  Attended Sun Microsystems SA-389 Solaris TCP/IP Network Administration
  course at Sun Microsystems in Milpitas, California.  (Week of 3/4/01)

  Attended Sun Microsystems SA-287 Solaris Administration course
  at Sun Microsystems in Milpitas, California.  (Week of 9/17/00)

  Attended Sun Microsystems SA-237 Solaris Administration course
  at Sun Microsystems in Milpitas, California.  (Week of 6/12/00)

  Attended ICRC (Introduction to Cisco Router Configuration) course
  offered by Geotrain in San Jose, California.  (Week of 9/20/99)

  Sophomore level standing towards B.S. in Computer Science/Engineering, 
  University of California, San Diego (UCSD)

  Graduated Torrey Pines High School, June 1998.  San Diego, California.  
  GPA 3.9

CERTIFICATIONS

  CCNA (Cisco Certified Network Associate)

EXPERIENCE

Network Engineer, Exodus/Cable & Wireless
Santa Clara, CA (5/01 - Present)

  Promoted in May to Onsite Technical Services team.  Works closely with
  customers in troubleshooting network problems.  Has enable access on 
  C&W's customer access switches (Cisco Catalyst 5500s and 6500s, Foundry
  BigIron 8000s) to make configuration changes to vlans/ports and add
  static routes.  Manages and maintains equipment for customers who purchase
  managed router/switch services.  Is the primary point of escalation for
  systems administration tickets for customer UNIX/NT/2000 machines.
  Troubleshoots and performs tasks on customer machines, and uses quick and
  proper escalation after knowledge is exhausted. Works one-on-one with the
  customer, and the Network Engineering and Systems Administration
  departments, to expedite tickets to closure.

  Responsible for the installation and maintanence of Exodus UNIX machines 
  (specifically FreeBSD and Solaris) in a lab environment for the entire
  Bay Area NOC staff (50-60 people), specifically shell machines and
  an internal web server.

Internet Systems Engineer, Exodus Communications, Inc.
Santa Clara, CA (11/99 - 5/01)

  Worked in the Network Communications Centers in multiple Data Centers.
  Responsible for troubleshooting and closing tickets, taking phone calls
  and speaking with customers to help resolve issues.  Responsible for 
  working with, and escalating to, all other groups within Exodus.
  Worked directly with telcos to troubleshoot down circuits.  Acted as
  "remote hands" for customers to perform services to machines, routers,
  switches, cabling, etc. within their colocation space.  Quick and proper
  escalations in case of emergencies.  Worked directly with numerous products
  in a multi-vendor environment such as Cisco, BIGip, Sun Microsystems
  Enterprise machines.  Responsible for bringing newer employees up to speed
  with in-depth training.

West Coast Operations Manager, Lightning Internet Services, LLC.
Santa Clara, CA (12/01 - 02/02)

  Promoted to West Coast Operations Manager in December 2001.  Was the
  main point of contact for all issues which required attention at all west
  coast facilities with co-located equipment and machines.

West Coast Engineer (Consultant), Lightning Internet Services, LLC.
Santa Clara, CA (7/99 - 12/01)

  Assists with setup and configuration of equipment and connections at
  private peering points, including Ames MAE West.  Promoted to Manager
  in December (see above).

Network Technician, Internet and Web Services Corporation
San Diego, CA (4/98 - 1/99)

  Acted as both a Technical Support representative and Systems
  Administrator.  Responsible for DNS changes, Netscape Commerce Server
  management, and radius databases.  Responsible for monitoring system
  operations while maintaining stability and connectivity.  Prompt action
  if critical systems became unreachable/unstable. Maintaining communication
  with a supervisor and informing them of current network conditions.
  Training new employees to do the same tasks.

Freelance Computer Consultant

  On-site repairs/diagnosis based on a time-to-time basis.  Performed
  onsite troubleshooting for hardware and/or software problems.

RELATED HOBBIES

  Installs and maintains a large number of UNIX machines on a home LAN and
  on multiple high-speed networks around the United States including
  mail/SMTP, bind/DNS, apache/HTTP, and high-traffic IRC servers.

REFERENCES

  References available upon request.